• Application Deadline: Sun, 31 Dec 2023 00:00:00 GMT
• Position: Customer Service Officers


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 - 5 years


• Location Lagos


• City Ikeja


• Job Field Customer Care 
  

Job Overview

• A Customer Service is responsible for providing assistance to customers with their inquiries, complaints, and orders.


• He/She manages incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction.

Job Purpose

• The essence of this role is to seek out a professional personnel who possess the ability to communicate effectively with our customers, improve our client database and ensure increment in sales of goods to both new and existing customers.

Responsibilities

• Managing of incoming calls, processing of order and adequate resolution of customer’s complaint


• Build trust and sustainable relationships with customer’saccounts through effective interactive communication


• Keep records of customer interactions, process customer accounts, and file documents


• Provide information about a company’s special offerings and up-sellingrelated products.


• Escalating all complex challenges or complaint of customer to Head of Department for adequate resolution.


• Updating of Customer’s record and providing accurate and detail report on daily activities.

Qualification and Experience

• Bachelor's Degree in Mass Communication, Business Administration or any related field of study


• 3-5 years of experience in the same role


• Familiar with use of ERP and CRM


• Preferably male within the age of 20-25years


• Digital marketing and Social Media Savv