• Application Deadline:
• Position: Senior POS Support Associate


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 5 years


• Location Lagos


• Job Field Sales / Marketing / Retail / Business Development 
  

About You

• A minimum of First Degree in Business Administration, Economics, Marketing, or other related fields.


• Minimum of 5 years experience in POS business, support and Operations


• Excellent customer relationship 


• Good understanding of POS Hardware issues and error messages, possible causes and resolution 


• Excellent experience in handling POS repairs and solving POS problems.


• Good knowledge and experience on POS devices e.g. Morefun, AISINO, PAX, Nexgo,Kozen.

About The Role

• Ability to work with relevant stakeholders to deploy terminals and provide training on Merchant and agent support.


• Submit weekly activity reports promptly using Zoho CRM Analytics.


• Ensure 100% quality assurance and testing of new terminals during the testing phase.


• Maintain excellent relationships with internal & external stakeholders, and provide timely and top-notch support to issues raised via mail or other work channels.


• Ensure adequate back-office support is provided to Field Support Associates & POS support associates.


• Demonstrate excellent leadership skills.


• Be proficient in using Google Sheets.


• Supervise the configuration and the test of POS devices within one week of their arrival.


• Ensure 100% quality assurance and testing of new terminals during the testing phase.


• Provide 90% issue resolution rate and support to field support associates.


• Implement improved operational measures and policies that promote the optimization of terminals.


• Take ownership of deliverables and business operations with minimal supervision by the Manager.