Job Description
- The IT Officer will be responsible for the daily IT needs of users in the organization, he/she will provide support to the company’s computer environment and IT infrastructure.
- The employee works within general methods and procedures, exercises considerable independent judgment to select proper course of action.
- He/she will ensure conformance to guidelines, methods, procedures, and policies related to IT and the organization has a whole.
Job Duties/ Responsibilities/Accountabilities:
- General Support
- Provide advice on the most suitable IT choices ·
- Provide technical support or training for systems and networks ·
- Act as link between end users and high-level support (provides L1 support) ·
- Install and configure software and hardware (printers, network cards etc.) ·
- Monitor system and network performance · Perform troubleshooting, repairs, and data restoration ·
- Performance maintenance activities (e.g. backups) ·and ensures the backup infrastructure works efficiently.
- Maintain licenses and upgrade schedules.
- Collaborate with other professionals to maintain standards and functionality.
- Manage network servers and technology tools.
- Develop expertise to train staff on modern technologies.
- Setting up of new user system
- Repair of faulty systems
- Printer set-up and troubleshooting
- Server maintenance and support
- Keeping of fault log.
Communication and Process
Self-Development:
- Continuously and actively engage in learning and development activities to improve competence in functional areas.
- Staying abreast of IT trends and best practices.
- Possess ongoing affiliations with IT personnel in successful companies and organizations that practice effective IT Management
JOB SPECIFICATION
- BSC/HND in Computer Science/ Management Information system / Computer engineering from an accredited university.
- At least one of CCNA, MCP, MCTS, ITIL, MCSA, ECND
- Minimum of two years’ experience in IT Minimum 1 year experience in a similar IT support role