• Application Deadline: Fri, 12 Jan 2024 00:00:00 GMT
• Position: Sales Support Associate


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Sales / Marketing / Retail / Business Development 
  

JOB SUMMARY

We are looking for a dedicated and detail-oriented Sales Support Associate to join our Digital Business Unit. In this role, you will be a crucial part of the digital sales team, providing essential support to ensure seamless operations and exceptional customer service. If you are an organized individual with a customer-centric mindset, passionate about contributing to the success of a digital sales unit, we invite you to apply and be a key player in our innovative and dynamic organization.

Job Responsibilities

• Engage with digital customers through various channels, including chat, email, and online platforms, providing information and support.


• Assist customers in navigating digital processes and addressing inquiries related to online applications.


• Collaborate with the digital sales team to facilitate the online application process, ensuring accuracy and completeness.


• Provide support in processing digital sales transactions and maintaining records.


• Enter customer information and sales data accurately into digital systems.


• Ensure the integrity and completeness of digital customer records and transaction details.


• Support the digital order processing workflow, including verifying information, confirming details, and coordinating with relevant teams for order fulfillment.


• Ensure timely and accurate processing of online customer orders.


• Organize and maintain digital files and documentation related to online sales transactions.


• Follow digital documentation and filing procedures to ensure data security and accessibility.


• Act as a liaison between digital customers and the sales team, ensuring effective communication and resolution of digital inquiries.


• Facilitate communication between internal teams to address digital customer needs.


• Generate and compile reports specific to digital sales activities, providing insights and updates to the digital sales team.


• Assist in tracking digital sales performance and identifying areas for improvement.

JOB EXPERIENCE

Experience:

• Previous experience in a customer service or sales support role, preferably within a digital business unit, is an advantage.


• Entry-level candidates with a strong interest in digital sales support are encouraged to apply.

Required Knowledge, Skills & Competencies:

• Strong digital literacy and familiarity with online communication tools.


• Customer-centric mindset with excellent interpersonal skills.


• Detail-oriented with strong organizational and multitasking abilities.


• Proficient in data entry and use of basic office software (e.g., Microsoft Office).


• Effective communication skills, both verbal and written.

Person Specification:

• Proactive and self-motivated with a positive attitude towards digital sales support.


• Ability to work collaboratively in a fast-paced digital team environment.


• Eagerness to learn and adapt to digital processes and technologies.


• Adaptable to changing priorities and responsibilities within the digital business unit.


• Commitment to maintaining a high level of professionalism in digital customer interactions.