• Application Deadline:
• Position: Customer Success/ Call Centre Executive


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• City Victoria Island


• Job Field Customer Care 
  

Job Responsibilities

• Manage relationships with customers to maintain overall customer health and growth.


• Meet and exceed retention goals.


• Leverage relationships with the customer to qualify leads and help facilitate cross-sell and up-sell opportunities.


• Be a spokesperson for the brands with the customer – share our digital transformation vision


• Maintain high customer satisfaction and ensure that customers act as the brands’ advocates.


• Organize and orchestrate cross functional resources to fulfill customer requirements, and proactively engage in helping customer business success.


• Participate in onboarding activities and product demonstrations post-purchase.


• Be the voice of the customer back to our Product organization, communicate trending customer feedback and ideas.


• Telemarketing (staff is expected to cross-sell and Upsell with targets given every month.


• Inbound calls


• Outbound calls


• Email Resolution


• Response to life chat ( WhatsApp, Google review).


• Be the first point of escalation for response to all our social media pages, escalated by the digital marketer.

Requirements

• Bachelor's Degree in Business, Management, Communications, IT, Telecommunications, or other


• related degree; or equivalent combination of education and experience.


• Customer retention and growth experience.


• Understand Customer Journey.


• Customer satisfaction oriented.


• Minimum of 2 years Experience as a Call Centre Agent.


• Exceptional professional communication skills.


• Strong administration, analytical and organizational skills, with a systematic approach to problems.


• Strong networking & relationship-building skills.


• Self-driven, able to work independently as well as a good team player