• Application Deadline:
• Position: IT Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Not specified


• Job Field ICT / Computer 
  

Requisition ID: 921

Reporting to: Information Technology Manager

Job Theme: Support and IT Operations

Job Objective

• To collaborate for the design, analysis and implementation of efficient IT systems. To gather feedback from end users for continuous process system and process improvement.

Key Responsibilities

Field Support Functions:

• Deploy, configure, maintain and repair IT infrastructure – both software and hardware


• Support all installations pertaining to all field locations, stores and the Head office.

Administrative Functions:

• Communicate with stakeholders to understand their requirements


• Develop and analyze functional specifications


• Design efficient IT systems to meet business and technology needs


• Coordinate developers to build and implement technology solutions


• Integrate multiple systems and reconcile needs of different teams


• Gather feedback from end users about system performance


• Plan and oversee projects (e.g. upgrades, hardware/software installations)


• Provide advice and technical training to end users as required


• Keep abreast of technology trends and developments.

Key Performance Indicators

• IT System uptime/downtime


• Mean Time Between Faults


• Mean Time to Resolve


• Number of system breaches due to virus attacks and or breaches


• Network Uptime/downtime.

Educational Qualifications / Experience

• A good First Degree in Computer Science, Computer Engineering, Information Technology or related areas


• Minimum of 2 years’ experience in a similar role, especially in the QSR/FMCG sector.


• Membership of CISCO, or any other IT related professional qualification is an added advantage.

Skills, Competencies and Requirements:

Functional Competencies/Requirements:

• Demonstrates ability to troubleshoot hardware, software and network problem


• Knowledge of Project Management


• Knowledge of databases, system security and troubleshooting


• Knowledge of network operations and management


• Knowledge of systems design and development process.


• Knowledge of various ERP.


• Knowledge of the QSR/Food Industry practices.

General Management Competencies/Requirements:

• Problem Solving & Analysis


• Good Organizational Skills


• Keen attention to details


• Good command of English and above average Report Writing skills.


• Candidates must be decent, efficient and self-confident.

Desired Personal Attributes:

• Integrity


• Proactive self-starter


• Results Orientation


• Assertiveness & tenacity.


• Ability to cope with and work under pressure.