Job Description
Job Summary
- The Loan Monitoring Officer is responsible for the credit monitoring functions.
- The job holder monitors the portfolio and identifies accounts due for collection to ensure timely repayment.
Duties & Responsibilities
- Monitor the credit portfolio and evaluate potential default risk while recommending recovery solutions.
- Provide daily, weekly, and monthly collection and repayment schedules to customers and the sales team while ensuring prompt and timely repayments as per schedule.
- Identify and escalate repayment irregularities for further management action.
- Prepare monthly portfolio reports for Management decisions.
- Prepare weekly portfolio reports for credit review meetings.
- Compute weekly company-wide PAR reports, including product, individual, and branch-wide PAR analysis.
- Call, visit, and send periodic reminders to loan customers on scheduled repayments.
- Conduct post-disbursement spot checks on customers to confirm loan performance and utilization.
- Monitor defaulters' repayments to stop recurrent non-compliance.
- Maintain PAR level in compliance with regulations.
- Follow up with account officers to reconcile payments received and real-time transaction postings.
- Evaluate product performance through collection and data analysis.
- Provide weekly report on turnover in loan accounts.
- Maintain an effective trigger reporting system for credit impairments and propose corrective actions.
- Provide support to the Recovery, Sales, and Internal Audit departments on non-performing loans.
- Presentation of repayment cheques
- Negotiate payment plans with defaulters
Qualifications
Experience:
- A minimum of 2 years of banking experience in a credit monitoring or analysis role.
- Knowledge of banking operations, credit risk management, fraud management, Loan and Recovery / Debt Management.
Behavioural Skills:
- Strong leadership and people management skills
- Excellent interpersonal and communication skills
- Excellent verbal and written communication skills
- Proficient in the use of MS Office Suite
- Excellent negotiation and persuasive skills
- Excellent negotiation and persuasive skills
- Administrative and managerial skills
- Ability to multi-task and handle pressure.