• Application Deadline: Wed, 31 Jan 2024 00:00:00 GMT
• Position: General Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Administration / Secretarial 
  

Responsibilities

• Establish organizational goals, performance objectives, guidelines and best practices that are based on Board Policy and strive towards achieving them.


• Oversee all store operations based on the goals, objectives, and standards of the organization.


• Oversee, assist, and supervise all department managers in planning and performance to achieve all goals and objectives.


• Provide a model of supportive and participatory leadership promoting the concepts of team building and empowerment.

Financial Accountability:

• Participate in and oversee the preparation of all annual budgets.


• Oversee the monitoring and managing of all labor and other controllable expenditures within budget.


• Understand and utilize the financial tools and reports available to support operations.

Operations:

• Monitor overall store conditions to meet customer service objectives and budgetary goals.


• Plan and implement all store operations within budget.


• Develop and oversee store design and merchandising plan.


• Help direct and maintain inventory, product mix, and merchandising standards sufficient to meet organizational ends and goals.

Customer Service:

• Design, develop, and maintain a store that is well merchandised and customer friendly.


• Evaluate and identify customer service needs and develop necessary training to ensure the Co-op provides outstanding customer service to its members and customers and communicates clearly and effectively to the membership.


• Monitor key indicators to ensure overall satisfaction.

Human Resources:

• Develop staff training plan, pay scale, position descriptions, staffing structure, orientation process, employee benefits and policy manual to ensure that organizational training needs are met.


• Hire management staff and oversee hiring of all other staff.


• Develop and maintain a system of staff feedback designed to facilitate communication within and among departments and participate in direct one-on- one performance feedback with supervisors and staff as necessary.


• Help facilitate the flow of information among staff.