• Application Deadline: Wed, 10 Jan 2024 00:00:00 GMT
• Position: Waitress


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 5 years


• Location Rivers


• City Port Harcourt


• Job Field Hospitality / Hotel / Restaurant 
  

Brief

• The Waitress will take orders and serve food and beverages to Guests in our restaurant.


• Always aware of Guest satisfaction to deliver the perfect service experience.


• Ensure high quality of food and beverages to Guests.


• Duties and responsibilities include, but are not limited to: servicing the Guest in a friendly, efficient manner while maintaining a clean and safe work environment.


• Guests must feel welcome, comfortable, and well attended to at all times.

Responsibilities

• Greet and escort customers to their tables.


• Present the menu and provide detailed information when asked (e.g. about portions, ingredients, or potential food allergies).


• Prepare tables by setting up linens, silverware, and glasses.


• Inform customers about the day’s specials.


• Offer menu recommendations upon request.


• Up-sell additional products when appropriate.


• Take accurate food and drink orders.


• Communicate order details to the Kitchen Staff.


• Serve food and drink orders.


• Arrange table settings and maintain a tidy dining area.


• Deliver checks and collect bill payments.


• Clear dirty plates, glasses, and silverware to Stewarding for cleaning.


• Meet with restaurant staff to review daily specials, changes on the menu, and service specifications for reservations (e.g. events and parties).


• Follow all relevant health and safety department regulations.


• Provide excellent customer service to guests.


• Wait on tables and provide quality service to the customers who arrive at the restaurant.


• Be fully aware of the menu and the specials to inform the customers.


• Suggest specials and appropriate dishes to customers when required.


• To take down orders, deliver them to the kitchen, and serve the prepared dishes on the table.


• Regularly replenish the food in the buffet.


• Enquire if you could be of service regularly.


• Be courteous and well-mannered.


• Address problems and negotiate with efficiency.


• Multitask with other tables, and orders and always have your eye open for when a customer calls.


• Keeping the table clean and tidy.


• Ensure the health department regulations and the quality policy of the restaurant are upheld.

Requirements

• First Degree or Diploma in Hotel Management or related course.


• Training with subjects concerning the food service industry is a bonus.


• 5 years of experience in the Food and Beverage service is required. Customer service experience preferred, preferably in the hospitality section.


• Prior experience as a waitress.


• Excellent communication and listening skills.


• Effective multitasking and time management skills.


• Enthusiastic, friendly and well-mannered.


• Must have patience while dealing with a customer.


• Basic computer or software knowledge.

Required Knowledge, Skills, and & proficiencies:

• Basic Math


• Verbal Communication


• Customer Service


• Resolve Conflict


• Teamwork


• Persistence


• High Energy


• Thoroughness


• Professionalism


• Client Relationships


• Physical Strength