• Application Deadline:
• Position: Technical Support Engineer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 5 - 10 years


• Location Lagos


• City Ikeja


• Job Field ICT / Computer 
  

Job Desscription

• Data analysis of payment channel and problem analysis


• Deal with and respond to business problems, cooperate with customer service team to solve problem


• Collect requirements, collect suggestions and optimize products;


• Coordinating and promote the problem solving of each department, and optimize the work flow of each department;


• Following up channel problems and contact channel supplier to locate and solve problems;


• Timely respond to Shenzhen team issues and report the progress of problems;


• Take ownership of customer issues reported and see problems through to resolution


• Research, diagnose, troubleshoot and identify solutions to resolve customer issues


• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams


• Provide prompt and accurate feedback to customers


• Ensure proper recording and closure of all issues


• Prepare accurate and timely reports


• Document knowledge in the form of knowledge base tech notes and articles


• Follow the SLA for issues with respect to the severity.

Job Qualification

• Bachelor's Degree or above, major in Computer Science


• 5 - 10 years working experience, can understand code and analysis log


• Good logical thinking ability and self-study ability


• Positive and responsible working attitude, good communication ability and coordination ability;


• Be able to respond and cooperate with all departments in time


• Be able to work overtime on holidays.