Reconciliation Specialist at PalmPay

Job Overview

Location
Lagos, Lagos
Job Type
Full Time
Date Posted
2 years ago

Additional Details

Job ID
72267
Job Views
98

Job Description



POSITION OVERVIEW



  • We are seeking a highly skilled and detail-oriented Reconciliation Specialist to join our finance team.

  • The Reconciliation Specialist will play a critical role in ensuring the accuracy and integrity of financial data by reconciling transactions, accounts, and statements.

  • This role is instrumental in maintaining financial compliance and providing valuable insights to support decision-making processes.


Job Purpose



  • The Reconciliation Specialist is responsible for resolving all issues arising from electronic transactions.

  • Perform automated back-office processing such as dispute processing, settlement, reconciliation and reporting.

  • Engage aggregators and business partners on improved service delivery

  • Attending to all transfer related enquiries from banks.


Responsibilities



  • Develop and execute process, standards, guidelines and service level agreements for partnering organizations.

  • Attend to customer and merchant disputes and ensure prompt resolution.

  • Liaise with banks and aggregators on settlement discrepancies.

  • Identifying, negotiating and closing partnerships deals on direct product offerings.

  • Liaising with switching companies and card schemes on Settlement issues

  • Reconciliation of transactions routed through various payments platforms including POS.

  • Daily reconciliation of accounts for exceptions and subsequent escalation of exceptions to the switch and other vendors or third parties for resolution.

  • Ensures timely reconciliation of all transactions done on the terminals.

  • Ensure daily validation of transaction posting on system.


Specifications & Requirements



  • Creative thinker and problem solver who can resolve issues arising from online transactions timely and efficiently.

  • A self-starter and self-motivated person who is able to influence and direct the settlements and reconciliation process.

  • Passionate about solving problems and is focused on customer experience and outcomes.


Requirements



  • A Bachelor's Degree or its equivalent

  • At least 2 years in Digital Financial Services or banking industry experience

  • At least 1 years’ Experience in business development and continuity.

  • Experience with electronic payment systems

  • 2 years Leadership experience

  • In-depth knowledge of payment processing- gateways

  • Leadership and team work skills,

  • Organization and Time management skills

  • Proficiency in the use of Ms office suites.

  • Excellent communication skills and interpersonal skills.

  • Attention to details and accuracy

  • Strong analytical and problem-solving skills.

  • At least 2 years’ experience in reconciliation and settlement of POS


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