• Application Deadline: Wed, 10 Jan 2024 00:00:00 GMT
• Position: Call Center Executive


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 5 years


• Location Abuja


• Job Field Customer Care 
  

Responsibility of call center executive

• Handling customer complaints


• Help train new employees


• Make outbound calls


• Answering or making calls to clients


• Gather information from customers


• Handle customer queries and complaints efficiently


• Customer service abilities


• Upsell products and services


• Conducting employee training


• Create and implement call center scripts


• Ensure customer satisfaction


• Following up on customer calls


• Handle customer engagement


• Managing database records


• Processing orders and payments


• Product Support Specialist


• Receive inbound calls


• Relationship building


• Resolving customer complaints


• Call Centre Executive


• Compile reports


• Create customer care protocol


• Meet qualitative and quantitative targets