• Application Deadline: Wed, 24 Jan 2024 00:00:00 GMT
• Position: Customer Care Executive


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 - 5 years


• Location Lagos


• Job Field Customer Care 
  

Job Objective

• Dedicated and results-driven Customer Care Executiveseeking a challenging position within a bonded terminal port environment.


• Leveraging a proven track record in customer service management and contributing to the seamless operations of a bonded terminal, ensuring exceptional customer satisfaction, compliance with regulatory requirements, and efficient resolution of customer inquiries.

Responsibilities

• First point of contact for customers. Deliver a high level of service to external customers.


• Deal with customer inquiries in an efficient and customer-centric manner.


• Verify all delivery orders via mail from the shipping line and other relevant documentation have been received and are in the correct order for cargo release.


• Trackagent/customer’s consignments.


• Attending to customer calls and online requests as regards their consignments promptly.


• Request invoice on behalf of the customer/agent.


• Ensure thatpayment is as stated in customer invoices by sending the customer’s evidence of payments to the finance team for confirmation and receipt issuance.


• Positioning of customer boxes/containers for examination after confirmation of due payments.


• Mediate with agencies within the terminal.


• Ensuring adequate documentation as regards the agent’s authority to operate within our terminal


• Ensuring daily reports on examined boxes.

Requirements

We are looking for:

• Bachelor’s Degree, preferably in a Commercial field.


• 3 to 5 years’ experience. (Experience in a terminal is compulsory)


• Experience working in an environment where different methods of communication are used.


• Experience commitment to high standards of customer care and service delivery.


• Well-organized approach to work, managing and prioritizing workload.


• Active listening skills.


• Proven ability to work in a highly fast-paced environment.