• Application Deadline: Thu, 18 Jan 2024 00:00:00 GMT
• Position: Lounge Administrator


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 5 years


• Location Lagos


• Job Field Human Resources / HR 
  

Job Overview

• Ideal candidate willresponsible for creating, standardizing and keeping the customer experience in the bank's loungesacross the country at the highest level.

Responsibilities 

• To ensure smooth day to day running of Lounge.


• Continually bring added value to the contract though innovation and pro-activeness.


• Provide management reports in coordination with the Account Manager.


• To provide solutions to operational airport challenges.


• To financially manage the contract within the terms of reference, working towards achieving financial and non-financial target


• Foster positive working relationships with airport team to ensure effective team dynamics and resource efficiencies as well as consistency for customer


• Ensure all staff is trained to deliver a customer focussed service.


• Ensure staff performances are managed to quality set objectives.


• Lead, motivate, train, develop and direct team to maximise efficiency in customer service


• Create an environment where constant improvement is actively encouraged and recognised


• Develop effective resource planning solutions to meet demands of the business


• Develop personal development plans for all team members to ensure progression and learning within roles.


• Ensure communication and implementation of all service deliverables through team and mentor success


• Have a passion for delivering service and quality excellence through understanding the Bank'd cultures


• Coordinate and manage the contract activities through effective regular communication with Client and colleagues.


• Complete all documentation in line with company policy and legal requirements.


• Compile proposals and recommendations to continually improve operations.


• Accountable for business and financial performance of lounge, providing detailed operating analysis.


• Analyse business performance that shares best practice and delivers consistency.


• Foster customer relationships through motivated teams


• Review customer reaction and feedback to service given and implement and action a plan to address any concerns.


• Implement staff recognition and reward based on customer feedback.

Requirements / Skills / Experience

• At least 5 years experience with 3 years working for a Bank in similar position.


• Smooth and efficient running of the operations


• The ability to build excellent client relationships


• Performing and reporting financial objectives


• Growth, Client & Customer Satisfaction / Quality of Services provided


• Leadership & People Management


• Rigorous management of results Communications


• Customer Focus


• Business Consulting


• Commercial Awareness