• Application Deadline: Tue, 23 Jan 2024 00:00:00 GMT
• Position: Client Service Associate


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 3 years


• Location Lagos


• Job Field Sales / Marketing / Retail / Business Development 
  

Job Summary

• Maintain customers’ records, using the ERP software


• Verify delivery schedules meet project deadlines.


• Initiate sales campaigns to meet sales and production expectations.


• Negotiate prices within the company’s acceptable range for each furniture piece


• Assist customers in selecting products based on customer needs, product specifications.


• Establishing new businesses, organizing sales visits, negotiating contracts and packages


• Prepare sales presentations or proposals to explain product specifications or applications.


• Identify prospective customers using business directories and leads from existing clients


• Conduct outbound lead follow-up calls to potential and existing customers via telephone and e-mail to sell products and services.


• Constantly learn about new products and explain specific features of various products to customers.


• Visit establishments to evaluate needs or promote products; and nswer customers' questions about furniture products, prices, availability, and accessories or credit terms.


• Process quotes and sales orders, complete expense reports, sales reports, or other paperwork on a weekly basis


• Contact new or existing customers to discuss how specific products or services can meet their needs.


• Emphasize furniture product features based on analyses of customers' needs and on the technical knowledge of product capabilities and limitations.


• Provide feedback to product design teams so that products can be tailored to clients' needs.


• Attending trade exhibitions, conferences, and meetings

Requirements

• B.Sc in Marketing, Communications, Social Sciences or Business Administration.


• Minimum of 2-3 years of demonstrable experience in business development, sales, marketing in an interior design or furniture manufacturing organization.


• Prior experience with ERP, Sophia ERP will be an added advantage


• Proficiency in MS Suite (Word, Excel) alongside presentation tools such as Powerpoint or Canva


• Excellent customer service and negotiation skills


• Excellent interpersonal skills with integrity and discipline


• Analytic and problem-solving skills


• Excellent communication skills and evidence of building strong relationships


• Solid knowledge of digital technologies including those involving content management, web analytics, search engine marketing, email marketing and website usability


• Ability to develop strong value propositions consistent with Customers' needs


• Knowledge of the company's products and services


• Ability to connect strategic thinking and planning with hands-on tactical execution.