• Application Deadline: Fri, 19 Jan 2024 00:00:00 GMT
• Position: Front Desk Customer Service Officer ( Re-Advertised)


• Job Type Full Time


• Qualification OND


• Experience 2 - 3 years


• Location Lagos


• Job Field Administration / Secretarial 
  


• Salary Range ₦50,000 - ₦100,000/month
  

Job Summary

• Ensure maintenance of proper office protocol in receiving visitors and guests.


• Provide effective reception management with first class customer service at all times.


• Ensure prompt payment of all utility bills at all the company locations to avert service failure.


• Handle complaints; provide appropriate solutions and alternatives within the time limits on behalf of the company.


• Handle all incoming calls and mails and route them appropriately.


• Selling of cards to generate token for electricity via POS.


• Sending of payment advice to customers for payment


• Resolving of all customers complains on the meters installed


• Maintain good office ambience of company’s location while overseeing the activities of cleaners and security guards.


•  Keeping records of Walk in guest, customer interactions, transactions, comments, and complaints.


• Provide clear and direct communication to all support staff such as cleaners and security guards on performance expectations, productivity and accountability for optimal performance.