• Application Deadline: Tue, 27 Feb 2024 00:00:00 GMT
• Position: Customer Service Relationship


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 9 years


• Location Lagos


• Job Field Customer Care 
  

Customer Service Responsibilities :

•  Manage large amounts of incoming phone calls


• Identify and assess customers’ needs to achieve satisfaction


• Build sustainable relationships and trust with customer accounts through open and interactive communication


• Provide accurate, valid and complete information by using the right methods/tools


• Meet personal/customer service team targets and call handling quotas


• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution


• Keep records of customer interactions, process customer accounts and file documents


• Follow communication procedures, guidelines and policies


• Take the extra mile to engage customers

Requirements

•  Proven customer support experience or experience as a Client Service Representative


• Track record of over-achieving quota


• Strong phone contact handling skills and active listening


• Familiarity with CRM systems and practices


• Customer orientation and ability to adapt/respond to different types of characters


•  Excellent communication and presentation skills


• Ability to multitask, prioritize, and manage time effectively