• Application Deadline: Fri, 26 Jan 2024 00:00:00 GMT
• Position: Client Engagement Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 6 - 8 years


• Location Lagos


• Job Field Sales / Marketing / Retail / Business Development 
  


• Salary Range ₦500,000 - ₦750,000/month
  

Role Summary

The Client Engagement Manager will play a pivotal role in building and sustaining strong client relationships. Working closely with a portfolio of clients, the successful candidate will be responsible for ensuring their overall satisfaction, revenue growth, and the success of their partnership with our client.

The role emphasizes client-centricity and focuses on the entire client life cycle, from onboarding to retention and engagement.

Key Responsibilities

Client Relationship Management

• Build and nurture strong, long-term relationships with clients.


• Serve as the main point of contact for client inquiries, concerns, and escalations.


• Understand clients' wants, needs, and interests to provide tailored solutions.

Client Onboarding and Maintenance

• Ensure seamless onboarding for new clients, providing a positive initial experience.


• Implement and maintain effective client engagement models for ongoing relationships.


• Regularly assess and address client satisfaction, seek opportunities for improvement.

Client Centricity

• Maintain a deep understanding of industry trends and clients' evolving needs.


• Proactively address client issues, demonstrating a commitment to client success.


• Foster a client-centric culture within the organization.

Client Life Cycle Management

• Ensure a consistent and positive client experience throughout the life cycle.

Required:

• Bachelor's degree in Business Management, Marketing, or any related field.


• Proven experience of over six-eight years in client engagement, account management, or a similar role, transport and logistics industry experience will give an added advantage.


• Strong understanding of client relationship dynamics and business operations.


• Excellent communication, negotiation, and interpersonal skills.


• Results-driven and customer-focused, with a commitment to exceeding client expectations.

What we offer

• Health insurance, retirement counselling plans, and other employee benefits.


• Opportunities for professional development and growth.


• Collaborative and dynamic work environment.


•    Generous annual leave allowances


• Robust profit sharing


• Continuous training and development programs


• Death in service scheme


• Free medical counseling services for principals & dependents


• 13-month bonus for every five years of continuous service