• Application Deadline: Wed, 15 Jun 2022 00:00:00 GMT
• Position: IT Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 4 - 5 years


• Location Lagos


• Job Field ICT / Computer 
  

Educational Qualification:  B.sc/HND in Computer Science or related studies

Experience:  Minimum of 4-5 years related experience

Role Objective: We are looking for technically skilled candidates with excellent interpersonal skills for the technical support position. Technical support officers troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties.

Detailed Description

• Provide technical assistance with computer hardware and software


• Resolve issues for staff via phone, in person, or electronically


• Log bugs and enhancement requests


• Perform hardware and software installations, configurations and updates as needed


• Create and maintain tips and tricks solutions for online database and web site


• Provide introductory on-line & classroom training for company products


• Resolve technical issues in a timely manner using available resources within the company

Required Skills

• Excellent customer service skills


• Strong troubleshooting and critical thinking skills


• Previous working experience in IT support


• Associate’s Degree in Computer Science or Management Information Systems (MIS)