• Application Deadline: Thu, 30 Jun 2022 00:00:00 GMT
• Position: Outlet Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• Job Field Hospitality / Hotel / Restaurant 
  

Description:  

• The Manager ensures that the store delivers the best customer experience.  


• Responsible for communicating and upholding company standards and leading by example for delivering the Fab Juice Bar Service Guarantee.  


• Ensure that team members consistently execute the basics in punctuality, dress code friendliness and cleanliness.  


• Major emphasis is to support customer retention by advocating for the best customer experiences and operational processes in the store.  


• Develops a strong team of employees that delivers on company goals and reflects its values.


• Responsible for the successful attainment of set targets (e.g. customer service, cleanliness, revenue, customer retention, etc.)  


• Ensures that the store is well equipped, and provides a clean and safe environment for both customers and employees    

Essential Duties & Responsibilities:  

SERVICE MANAGEMENT  

• Ensure that all customers are delivered a high customer service experience  


• Proactively engage customer base, regularly greet and interact with customers, and conduct customer satisfaction surveys under company guidelines  


• Resolve Customer concerns and complaints in a professional manner within Fab Juice Bar corporate parameters  


• Monitor the store facilities for appearance and equipment and resolve or escalate issues that detract from the customer experience     


• Instill a sense of common responsibility and teamwork across operational staff to improve the staff and customer experience

STORE ADMINISTRATION

• Drive store efforts in achieving revenue goals.


• Work with appropriate media units in planning and implementation of promotions and merchandising


• Ensure operations staff members follow all policies and procedures to ensure a clean, safe and productive environment.


• Ensure that only team members who have completed the appropriate training work in the store Implement new operational procedures in the store and follow-up with compliance checks by monitoring store systems and employee performance


• Mediate staff relations matters for all operations staff members


• Ensure that systems procedures are accurately followed: proper POS procedure, desk set up, File Organization, Staff Check-in, Computer Check-in, Telephone Inquiry, Customer data capture, Master Appointment Book, Cash Handling, Member ID Cards, etc.


• -Maintain an efficient Kitchen, Store and back office.


• Prepare daily paperwork, task, daily motivation and staff shift scheduling.


• Provide daily, weekly and monthly report on all matters to the CEO


• Supervise order and maintain all supplies in conjunction with store keeper


• Supervise point-of-sales (POS) operations and file daily and weekly store revenue reports


• Responsible for proper inventory receiving and inventory control activities according to company guidelines in conjunction with store keeper.


• Supervise or Prepare inventory reports


• Staffing and Development Maintain a fully engaged and high performing member service team that aligns with company values and goals Hire (with Management’s approval) qualified team members, team leads, etc. Conduct weekly (or as-needed) meetings with direct reports to review key performance index and offer direction, motivation and guidance toward achieving individual and company goals

Qualifications:

• minimum 2 years experience


• Strong interpersonal and communication skills, including proper telephone etiquette


• Possesses strong organizational skills to execute and prioritize multiple tasks


• Understands basic record keeping practices and procedures


• Experience operating office equipment such as computers, calculators, and photocopiers.


• Must be computer proficient with basic skills in Word and Excel