• Application Deadline: Wed, 7 Feb 2024 00:00:00 GMT
• Position: Customer Service Intern


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 2 years


• Location Abuja


• Job Field Customer Care  , Internships / Volunteering 
  

Job Description 

• Responding to customer inquiries via email, phone, and chat


• Assisting customers with product or service issues and troubleshooting


• Processing returns, exchanges, and refunds


• Updating customer account information in the company's database


• Collaborating with other departments to resolve customer issues


• Conducting customer satisfaction surveys and analyzing feedback


• Creating and updating customer service documentation and FAQs


• Assisting with social media customer service inquiries and responses


• Participating in training sessions and team meetings


• Contributing to ongoing customer service improvement initiatives.

Requirements

• Candidates should possess B.Sc Degrees with 1 - 2 years relevant work experience.