• Application Deadline: Wed, 24 Jan 2024 00:00:00 GMT
• Position: Customer Service Representative / Receptionist


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 years


• Location Lagos


• Job Field Customer Care 
  

Job Description

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution


• Manage large amounts of incoming calls


• Identify and assess customers’ needs to achieve satisfaction


• Build sustainable relationships and trust with customer accounts through open and interactive communication


• Keep records of customer interactions, process customer accounts and file documents


• Follow communication procedures, guidelines and policies


• Preparing letters and reports.


• Implementing and maintaining procedures/office administrative systems

Requirements

• HND or B.Sc in any relevant discipline


• 3 years work experience.


• Excellent communication skills (speak well and write excellently)


• Must possess good command of English


• Experienced and very sound in research and content development.


• Must be computer-literate and tech driven


• Proficient in the use of Microsoft Office with basic accounting skill


• Preferably a female.