• Application Deadline:
• Position: Nigeria Customer Service Representative Intern


• Job Type Full Time


• Qualification OND


• Experience 0 - 1 years


• Location Lagos


• Job Field Customer Care  , Internships / Volunteering 
  

Job Objective

• ENGIE Energy Access is looking for dynamic, highly motivated and disciplined Customer Service Representatives with a passion for entrepreneurship, renewable energy, and financial inclusion to join our team.


• A successful Customer Service Representative must be fluent in Igbo, critical thinker, attentive to details and an excellent communicator.


• This position requires individuals to have a strong passion for listening and providing solutions to people.

Responsibilities, Deliverables and Activities

Key Responsibilities:

• Ensure an excellent experience to all customers with each interaction


• Give customers information about products and services


• Cross-sell Fenix products to customers where possible

Deliverables and Activities:

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution


• Vet and open customer accounts by recording account information.


• Maintain customer records by updating account information of complaints, issues, resolutions, praises, e.t.c. 


• Follow-up with customers who have delayed payments 


• Contribute to team effort by accomplishing related results as needed


• Manage large amounts of incoming calls


• Build sustainable relationships of trust through open and interactive communication


• Go the extra mile to engage customers


• Work with customer service manager to ensure proper customer service is being delivered


• Close out or open call records


• Read from scripts


• Resolve customer complaints via phone, email, mail or social media


• Identify and communicate areas for continual improvement of service levels for the call Center; recommending process improvements

Required Skills & Experience

• OND holders, candidates about to undergo or currently undergoing the one year NYSC scheme are preferred.


• 0-1 year of experience


• Excellent Written and Verbal Communication Skills


• Microsoft Excel skills


• Ability to interact with peers and mid level leaders internally

Highly Desired Skills:

• Ability to work both in teams and independently


• Passionate about solving problems for customers in rural communities


• Proficiency in English Language and 1 or more other Nigerian Languages.


• Critical thinking skills (ability to think outside the box)


• Good problem solving skills (solutions oriented)


• Flexibility with ability to work under pressure to meet deadlines


• Willingness and desire to learn new ideas