As an ICT Manager at PATJEDA Group, you will be responsible for managing and maintaining the technology infrastructure, including computers, printers, Internet connections, audio/visual systems, and phone systems for our properties.
This role will involve developing and managing department budgets, overseeing day-to-day IT activities, and ensuring maximum operating efficiency of computer systems and networks.
The ideal candidate will have a strong background in information technology, excellent communication skills, and the ability to work collaboratively with other departments.
Essential Functions
Develop, manage, and maintain department budget
Manage day-to-day activities of the information technology function, plan and organize work to ensure maximum operating efficiency
Monitor the performance of software and maintain performance reports
Install and test corporate approved program changes to the computer systems
Understand all standards and customized features and functions of hotel front office systems, point of sale systems, and other systems
Control computer room key/lock and ensure compliance with company security specifications
Establish, document, test, and communicate appropriate emergency procedures for inoperable computer systems
Work closely with the Engineering department to ensure proper maintenance of all in-room technology
Job Requirements
Required:
Bachelor's Degree in fields related to Information Technology from an accredited college or university, or five years’ experience in the field
A+ Certification or equivalent experience
CCNE Certification or equivalent experience
Good command of the English language, both verbal and written
Fluent in a variety of software and hardware programs with recent training and experience
Experience with phone systems, Wi-Fi hardware, fiber software and hardware, and daily use of office equipment such as printers, copy machines, and fax machines
Ability to work in a variety of environments and to stand, walk, and climb as needed
Must be on call, able to work nights, holidays, and weekends as needed
Preferred:
Advanced degree in information technology highly preferred
Previous experience in hotel or hospitality-related information technology