• Application Deadline:
• Position: Customer Service Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• Job Field Customer Care 
  

Responsibilities

• Monitor daily attendance and prepare periodic attendance reports.       


• Provide the internal staff with professional administrative support including taking accurate and properly detailed messages, word processing duties, attending to routine correspondences, and when required, prepare written reports.


• Take responsibility for monitoring and ordering necessary office supplies.


• Managing vendors and keeping track of cycle of all maintenance contracts.


• Keeping records of visiting cards, utility payments, printing of stationaries, etc.


• Liaising with external/regulatory agencies and government bodies on compliance issues.


• Record & maintain all management & official minutes of meetings. Circulate same to the concerned people.


• Maintain staff files/records and other official company files.


• Prepare Sales Advices/Quotations/Invoives/Delivery notes and marketing materials and standard letters.


• Liaise with vendors & third Parties regarding administration of sales process.


• Update company data bases and may include current customer accounts.


• Participate in key result areas and KPI review processes to establish areas for improvement


• Achieve planned reporting time in quality and timeliness.


• Achieve savings plan for the company.


• Manage relations with employees to guarantee a stress free-working environment.


• Ensure proper use and up-keep of company property.


• Follow-up on all shipment to ensure that we meet the service standard agreed to we with the client.


• Carry out any other assignment as may be given by the MD, and Head of Operations.


• Personally represent the TekniTeed brand professionally and ethically at all times

Requirements

The following Core competencies are the skills, knowledge and behaviours expected of an employee:

• Candidates should possess a National Diploma in Administrative related course


• Two years working experience in similar office assistant role


• Communication Skills: Communicates clearly and professionally in written and oral forms to both internal and external clients.


• Initiative and Confidence: Generates and acts on new ideas that add value to the business. Looks at different ways to solve problems and address difficulties.


• Achievement Drive: Sets goals and strives to achieve them with enthusiasm and determination.


• Business Acumen: Has a good understanding of the business environment and the impact their behaviour has on the reputation of the company.


• Respect: Treats colleagues and customers in a manner which demonstrates integrity, honesty and fairness