• Application Deadline:
• Position: Key Account Manager (Financial Technology)


• Job Type Full Time


• Qualification BA/BSc/HND , MBA/MSc/MA


• Experience 1 - 3 years


• Location Lagos


• Job Field Finance / Accounting / Audit 
  

Job Summary:

• The company is looking to hire a vibrant Key Account Manager to support the business’s Commercial team in achieving growth in revenue and market share through relationship management and cross-selling/upselling.


• The role will be responsible for nurturing and expanding existing merchant relationships to maximize revenue from current merchants, ensuring upselling and cross-selling opportunities are explored and executed.

Key Responsibilities:

• Revenue from Key Accounts: Increase in revenue generated from key accounts over time


• Cross-selling and Upselling Rates: Success of initiatives aimed at selling additional products or services to existing key merchants.


• Client Retention Rate: % of key accounts retained over a specific period.


• Churn Rate: Monitor the rate at which key merchants discontinue their engagement with the company


• New Business Opportunities: Identify and track new business opportunities within key merchants.


• Market Share Growth: Assess the contribution of key accounts to the company’s overall market share.


• Resolution Time: Maintain a 24hrs TAT to resolve merchant complaints

Requirements

• Bachelors/master’s degree in business administration, Finance, or a related field.


• 1-3 years cognate experience preferable from the financial service sector

Competencies Required:

• Strong Communication


• Empathy and Relationship Building


• Strategic Thinking


• Problem-Solving


• Customer-Centric Approach


• Negotiation


• Results-Driven