• Application Deadline:
• Position: Customer Success- Messaging


• Job Type Full Time


• Qualification OND


• Experience 1 - 3 years


• Location Lagos


• Job Field Customer Care 
  

Job Purpose

As Customer Success- Messaging, you will provide assistance to Moniepoint customers via messaging. Some of the key responsibilities for this role include developing customer relationships, solving customer issues, promoting products and services.

Responsibilities 

• To assist customers with queries related to Moniepoint products via Messaging and deal with multiple customers at the same time. 


• Maintaining a positive, empathetic and professional attitude toward customers at all times. 


• Acknowledging and resolving customer complaints. 


• Respond timely both verbally and in writing to all customer inquiries.


• Communicating and coordinating with your manager as necessary. 


• Familiar with Moniepoint products so that you can answer questions effectively. 


• To manage all daily tasks and duties related to the process with strict compliance to guidelines. 


• Help in creating customer surveys, segmentation & getting feedback to improve our processes, products and customer experience 

Requirements 

• OND Degree is required. 


• Experience and knowledge of customer support requirements particularly in the correspondent banking space.


• 1-3 years of professional work experience, preferably in banking or a fast-paced fintech or digital banking environment.


• Client Service experience or Front Office experience 


• Compliance knowledge is an added advantage


• Attention to detail