• Application Deadline:
• Position: Customer Relationship Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 years


• Location Lagos


• Job Field Customer Care 
  

Description

• Responsible for executing the Group Strategy as it relates to Commercial Sales and Marketing,  Route-to-Market development etc for the new businesses within the Group.  


• Responsible for initiating, maintaining and growing Top-Tier client relationship within the New Business on behalf of the Group.

Requirements

• Design and implement market entry strategy into new business markets.


• Develop and manage account plans for top tier new business customers that clearly articulates a 3-year growth profile as well as the required action plan for achieving them


• Build and maintain long term strategic relationships with assigned distributors and top tier customers to realize maximum value for Dangote Industries Limited


• Understand the issues and challenges that could impede growth in the new businesses, propose innovative solutions, and seek approval from the management team, Dangote Industries Limited


• Conduct periodic client/customer satisfaction surveys and reviews to ensure clients are satisfied with the new business products/services


• Perform Customer Journey Mapping for top tier customers across all channels to identify customer experience improvement opportunities with a view to driving customer satisfaction


• Plan and deliver CRM strategies across the Group, follow up on new business opportunities and communicate new product developments to prospective clients


• Work collaboratively with other units to acquire and manage all strategic customer data using a robust CRM platform/tool


• Conduct assessment of overall new business performance against set objectives and identify areas of improvement


• Provide feedback on customers’ concerns to Sales Teams/Representatives in relevant locations, escalate where applicable and follow up to ensure prompt resolution and customer satisfaction


• Develop and present periodic reports on all top tier customer relationship management activities to Management