• Application Deadline:
• Position: Customer Support Specialist


• Job Type Full Time , Hybrid


• Qualification BA/BSc/HND


• Experience 1 year


• Location Lagos


• Job Field Customer Care 
  

• We are seeking for a Customer Service Representative to provide comprehensive customer service, respond to inquiries, resolve problems, and register complaints .


• The role requires excellent communication skills, multitasking abilities, problem-solving skills, and a commitment to exceptional customer service.

Responsibilities & Key Activities

• Supporting PayU B2B and B2C customers via phone, email, live chat


• Managing customer databases in the operating system


• Verification and identification of contacting customers and substantive recognition of the reported problem.


• Recording and forwarding requests to other operational departments.


• Communicate with other company teams to effectively and comprehensively resolve issues raised by customers.

Qualifications And Experience

• Bachelor’s degree in Business Administration, Communications, or related field.


• Good working knowledge of the Office package (Word, Excel, Power Point).


• Minimum of 1 years’ experience in customer service.


• Excellent problem-solving skills and attention to detail.


• Fluency in English

BEHAVIOURAL COMPETENCIES

• Excellent Communication Skills


• Teamwork and Collaboration


• Displays high levels of personal manners and etiquette


• Skilled in fostering a positive image for the company


• Naturally empathetic and understanding towards others