• Application Deadline: Fri, 24 Jun 2022 00:00:00 GMT
• Position: IT Support Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 5 years


• Location Anambra


• Job Field ICT / Computer 
  


• Salary Range ₦150,000 - ₦200,000
  

Location: Onitsha, Nigeria

Job Objectives

• The IT Support Officer will support the IT Management team.


• Responsible for managing and supporting the organization’s enterprise network.


• Diligent and meticulous with the ability to identify problems and come up with solutions that can help in ensuring that the network runs smoothly and secured


• This role requires a detailed understanding of the full Microsoft Office suite and extremely fast at solving problems


• Understand the IT strategy in detail


• Execute the agreed strategy across the business


• Periodically update management on the changes made to the IT strategy


• Delivery of IT Solutions and Set-up of IT Infrastructure for New Business


• Develop IT applications, subsequent testing and functionality of these applications

Duties & Responsibilities

• Manage day-to-day network infrastructure


• Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses.


• Oversee troubleshooting for system errors


• Fully support, configure, maintain and upgrade enterprise networks and in house active devices.


• Ensure network security and connectivity


• Provide network policies and procedures


• Assess the company’s need for any and all computing technology and make appropriate recommendations for purchases and upgrades.


• Connect all relevant technology to the network with secure protocols.


• Deploy and roll out updates and upgrades in a minimally disruptive way.


• Create training and educational materials to ensure that users understand security protocols, connection procedures, and other necessary information.


• Monitor the performance of the network using analytical data to resolve problems


• Proactively seek changes or upgrades that can improve the network in a way that adds to the business efficiency.


• Provide technical support for online meetings and webinars


• Maintain information security for sensitive data.


• Create and update documentation as required.


• Maintain an up-to-date inventory of IT consumables and ensure timely replenishment of stocks


• Provide technical supports and manage contract with vendors for effective services

Essential Skills/Requirements

• B.Sc / HND in Computer Science or related fields.


• A minimum of 5 years of experience in a similar role.


• Proven experience in a network administrator and network security role.


• Hands-on experience in networking, routing, switching and security


• Excellent knowledge of best practices around management and control


• Monitoring of enterprise network infrastructure


• Experience with firewalls (Cisco ASA, Cisco Firepower, Cisco ISE & Palo-Alto),


• Internet VPN’s remote implementation, troubleshooting, and problem resolution.


• Ability to set up, configure and integrate network hardware


• Ability to organize a daily workload by priorities.


• Must be able to meet deadlines in a fast-paced quickly changing environment.


• Ability to read, analyse and interpret technical instructions and manuals


• Knowledge of Network Security.


• Able to ensure a high level of customer satisfaction.


• Strong planning and organizational skills.


• Ability to communicate in an understandable, polite and friendly manner.