• Application Deadline:
• Position: Customer Success Associate (FinTech/Lending)


• Job Type Full Time , Remote


• Qualification BA/BSc/HND


• Experience 3 years


• Location Lagos


• Job Field Customer Care 
  

Industry: Financial Services

Responsibilities 

• Educating customers on our client’s platforms, product, and service offerings


• Interact with customers to offer recurring and new products upon completion of their prior loan agreement


• Interact daily with customers, by phone or email, ensuring the customer’s inquiry is responded to and resolved within SLA and target goals


• Communicate courteously and effectively, demonstrating soft skills to empathize with customers’ concerns or problems


• Manage customer feedback, queries, complaints, risks, and issues promptly until resolution, while documenting and sharing back to management


• Investigating customer issues and working with other departments as needed to resolve issues promptly.


• Write customer help guides and documentation

Requirements

• Minimum of 3 years relevant experience as a Relationship manager, Customer Service or Support in a bank or financial service company.


• Flexible and adaptable or working in a high-growth and fast-paced organization. 


• Excellent written and verbal communication skills are required 


• Able to proactively collaborate with other departments to seek opportunities for improvement of resource utilization


• Motivated, organized, and must pay attention to details


• Creative and innovative problem solver 


• Comfortable working in a fast-paced environment


• Knowledge and experience of working in the financial services industry


• Experience using a CRM and customer service tools


• Computer literacy with the ability to learn new tools and applications quickly


• Positive, enthusiastic, and a self-starter who embraces responsibility and can manage their own time


• Target driven to ensure customers receive fast resolution while maintaining high-quality service delivery.

Salary

Salary + Benefits