• Application Deadline:
• Position: Customer Retention Intern


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Internships / Volunteering  , Sales / Marketing / Retail / Business Development 
  

Job Purpose

• As a Customer Retention Intern, you will play a crucial role in retaining and engaging our valuable customers.


• This internship provides a unique opportunity to gain hands-on experience in customer retention strategies, communication, and satisfaction initiatives.


• If you are passionate about customer retention and domain hosting, and you want to be part of a fast-growing and innovative company, then we want to hear from you. Apply now and let’s make the web a better place together!

Job Duties

• Execute outbound calls to existing clients for service renewals.


• Identify customer concerns and collaborate with the appropriate team to provide timely and effective solutions.


• Build and maintain positive relationships with customers


• Collect feedback from clients about their experiences and reasons for non-renewal.


• Educate clients about additional features, benefits, and value propositions.


• Generate and maintain reports on renewal rates, customer satisfaction, and other relevant metrics.