• Application Deadline:
• Position: Duty Agent - Lagos


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Aviation / Airline  , Customer Care 
  

Job role

The Duty Agent is primarily responsible for managing check- in queue and ensuring customers get service promptly for all bookings & check- in related activities. This role reports to Duty Officer. 

• Answer inquiries regarding Green Africa Products


• Educate and enlighten customer on the new and existing products of the company.


• Provide customers with travel suggestions and information sources and respond to enquiries.


• Inform customers of essential travel information, such as travel times, operating terminal etc


• Fully trained on all aspects of Ticketing, fares, passenger services and Customer Relations.


• Responsible for post-departure activities and front-line document.


• Always seek to secure Customer Loyalty by providing exceptional service.


• Resolution of Customer problems and ensuring that customers’ needs are met adequately.


• Book reservations and issue tickets to customers if there is a requirement.


• Plan route and compute ticket cost, using schedules and computer.


• Make ticket booking, quote fare, and send to direct customers by email.


• Prepare and forward daily sales report to the gLead at every close of shift.


• Prepare customer invoices and accept payment.


• Respond to enquiries.


• Determines whether space is available on travel dates requested by customer.


• Maintain accurate records and update PNR files


• Any other duties and functions assigned by the gLeads Airport Manager/ Duty Manager

Qualifications

• Bachelor's degree in any related field


• Creative and proactive personality with “can do” approach


• Exceptional Communication and Interpersonal skills


• Time flexibility and ability to travel


• High- level numeracy skills


• Strong ability to pay attention to detail