• Application Deadline:
• Position: Service Back-Office Contractor


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• Job Field Administration / Secretarial 
  

The Position

• Roche Lagos is seeking a Service Back-Office Contractor to assist in the clean-up, maintenance and management of spare parts, service activities, customers and instrument data.


• There will be emphasis on maintaining asset databases and generating actionable reports from time to time.

Key Responsibilities

Instrument Life Cycle Management:

• Track and record the location and status of instruments and assets at all times


• Maintain an up-to-date record of post-sale movements of instruments including warehousing, installation, de-installation, transfers, re-installation and end-of-life management


• Provide periodic report on all aspects of the install base, including installation and de-installations, repairs, preventative maintenance, etc.

Service Team Accountability:

• Collaborate with relevant service team members, including external business partners, to ensure that up-to-date information about instruments and service activities are captured correctly and on time.


• Provide data-driven insights and prompts to in-field colleagues on trends and action points to promote timely and responsive customer service.

Information & Data Management:

• Record new instruments and customers information into the CRM, ensuring that such data are accurate and reliable.


• Update existing instrument database to reflect current realities of the install base.


• Update customer data including correct location address and contact details and ensuring correct linking of instruments to customers.

SHE & Compliance:

• Comply with SHE rules, standards, regulations set out by Group SHE as well as local affiliates.


• Participate and complete all assigned SHE training.


• Maintain confidentiality at all times regarding instrument and customer information.

Requirements

Qualifications & Experience:

• Degree in Business Administration and other related discipline


• Two years of experience in SAP/CRM especially Salesforce


• Experience providing back office support to in-field colleagues will be a plus

Skills & Abilities:

• Resource management


• Customer services and care


• Accuracy and attention to detail


• Action orientation


• Communication (verbal and written)


• Planning, organising and prioritising


• Self-management and maturity


• Situational responsiveness