• Application Deadline:
• Position: Key Account Manager


• Job Type Full Time


• Qualification BA/BSc/HND , OND


• Experience 10 years


• Location Lagos


• Job Field Sales / Marketing / Retail / Business Development 
  

Job Function:

• To ensure all activities regarding the management of designated key accounts are executed and that the assigned key account portfolio grows as per the annual incentive scheme.

Key performance areas:

Customer relationship management

• Manage customer relationships and expectations effectively and pro-actively across all levels of the customer’s business units, in line with:


• Manage the agreed Commercial contract


• Total ISL service offering.


• SLA/SOP and customer KPIs are in place and presented quarterly


• Update respective system’s on a monthly basis

New business development:

Lead generation

• Identify new opportunities within the customer’s organisation to expand service offering.


• Identify new business within target segments as identified by the BDE.

Data analysis:

• Analyse and report the customer’s business on the BI Toolkit on a monthly basis to understand emerging trends within their business and industry.


• Ensuring timeous communication to BDE, informing of any potential changes within the customer’s business, industry and potential risk to ICF.


• Customer engagement

Sales Calls:

• 8 customer engagement per week


• Monthly check in with the Commercial Team regarding customer engagements

Database Quality:

• Establishing appropriate relationships & communication with the relevant functional area’s both internal and external to enhance customer satisfaction & ensure customer retention.


• All client records should always be maintained with updated:


• Accurate customer details pertaining to:


• Customer contact details


• Contact name, email, current telephone number and job title


• Opportunity naming conventions including correct verticals, sub verticals and revenue products.


• Accurate Estimated closing dates


• Accurate Client Revenue projections

Qualifications required:

• Diploma/Degree in Logistics, Supply Chain or Marketing Management.

Skills and experience required:

• Strong analytical skills


• Strong Networker


• Minimum 10 years’ experience in International Freight Management


• Good understanding of Import/Export procedures and Incoterms


• Good client relationship management, communication, and presentation skills


• Valid driver’s License and own vehicle


• Ability to present the company services and group in a professional manner


• Willingness to acquire new skills and gain knowledge


• Work well under pressure, adhere to deadlines and be a self-starter


• Ability to work independently and be a team player simultaneously


• Must take ownership of the position, be dedicated and innovative


• Geographical and geopolitical knowledge, ability to interface and communicate with different cultures is essential


• Excellent Communication and presentation skills