• Application Deadline: Tue, 15 Feb 2022 00:00:00 GMT
• Position: New Service Connection Supervisor


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 - 5 years


• Location Lagos


• Job Field Engineering / Technical 
  

Reporting To: Customer Services Specialist

Role Purpose

• This role is responsible for for daily customer service and other service related requests.

Responsibilities

• Daily allocation of new customer service/load change/name change/address change applications to officers and technician.


• Daily control of inward and outward application and customer complaints.


• Take final decision on customer application estimate, rejection or approval.


• Monitor daily site visits and estimate preparation, including technician /offer productivities.


• Conduct special site visits based on requirement.


• Manage customer application status update and required customer communication.


• Ensure customer application are timely processed.


• Ensure technical and commercial feasibility checks and customer account number authentication.


• Assist customer service lead for final authorization of new service applications acceptance, rejection; estimate requirement for establishing/updating landlord agreement.


• Comply with Quality Management System / Occupational Health & Safety requirements including objectives and applicable regulations relating to assigned jobs


• Assist in Carry out any other duties as requested by the Head Department of the company

Minimum Qualifications

• This role requires a First Degree or its equivalent Diploma qualification


• Requires between 3-5 years’ relevant work experience with advanced/ extensive knowledge

Technical Competencies:

• Customer/Client Focus


• Knowledge of NERC regulations


• Ability to work under pressure


• Technical Capacity knowledge


• Good Analytical skills

Behavioral Competencies:

• Ability to work under pressure and multi task effectively


• Ability to influence others


• Communication Proficiency.


• Attention to Detail.


• Persuasive.


• Business Focus