• Application Deadline:
• Position: Hotel Front Desk Receptionist


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 year


• Location Lagos


• Job Field Administration / Secretarial 
  

Qualifications and Skills:

• 1+ years of hospitality/customer service experience.


• Proficiency with computer software, including Opera PMS (Micros).


• Strong communication skills.


• Quick problem solver.


• Organized with attention to detail and the ability to multitask.


• Ability to work in a fast-paced environment while remaining calm.


• Capable of lifting at least 25-30 pounds.


• Ability to stand and walk for extended periods.


• Professional with a positive and personable attitude.


• Flexibility to work nights, weekends, and holidays.

Job Responsibilities:

• Answer guest inquiries via email and phone.


• Ensure a smooth check-in process by corresponding directly with guests regarding check-in time and parking needs.


• Inspect the apartment before guests' arrival to ensure it meets our standards.


• Ensure guests have submitted required documents and payments before checking in.


• Provide guests with keys, parking passes, and other necessary items for their stay.


• Escort guests to their apartments, familiarizing them with the unit and its amenities.


• Review the ALR Guest Book (QR Code) with guests, offering information about nearby restaurants, grocery stores, and local attractions.


• Anticipate guests' needs to enhance their experience.


• Handle and communicate guest complaints to the manager.


• Coordinate maintenance requests with the leasing office and onsite maintenance personnel.


• Assist with reservations via phone, email, or other reservation platforms.


• Handle guest registration and room assignments, accommodating special requests when possible.


• Pre-register, block reservations, take same-day reservations, and future reservations following hotel rate structures and discounts.


• Handle guest check-ins/check-outs efficiently and in a friendly manner, following hotel credit/cash handling policies.


• Resolve customer inquiries related to hotel services, in-house events, directions, local attractions, safety boxes, and more.


• Cancel room reservations as per procedures.


• Non-Essential Functions:


• Inventory guest room keys according to policy and request re-keying as necessary.


• Assist with responsibilities and duties in the absence or during peak times in areas such as Porter, Hotel Communication Coordinators, and Reservationist.


• Verify registration cards against computer records for accuracy of name, payment type, rate, and market segment.