• Application Deadline: Wed, 28 Feb 2024 00:00:00 GMT
• Position: Front Desk Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 7 years


• Location Lagos


• Job Field Administration / Secretarial 
  

Position Summary

• As the Front Desk Manager at La Campagne Tropicana Beach Resort, you will lead and oversee the daily operations of the front desk, ensuring a seamless and exceptional guest experience.


• This role requires a dynamic individual with proven leadership skills, excellent organizational abilities, and a strong commitment to delivering outstanding customer service.


• The Front Desk Manager will collaborate with various departments to uphold resort standards and contribute to the overall success of the guest services team.

Key Responsibilities

Team Leadership:

• Supervise and lead the front desk team, providing guidance, training, and support.


• Foster a positive and collaborative work environment, promoting teamwork and staff development.


• Conduct regular team meetings to communicate goals, updates, and best practices.

Guest Services Management:

• Oversee all aspects of guest services, including check-in, check-out, reservations, and guest inquiries.


• Monitor and maintain high service standards to ensure guest satisfaction.


• Address escalated guest issues and collaborate with team members to find effective solutions.

Staff Scheduling and Performance:

• Develop and maintain front desk staff schedules, considering peak periods and special events.


• Conduct performance evaluations and provide constructive feedback to enhance staff performance.


• Identify training needs and coordinate ongoing training programs for the team.

Reservation and Inventory Management:

• Manage the resort's reservation system, ensuring accuracy and efficiency.


• Monitor room inventory, rates, and availability to maximize revenue and occupancy.


• Collaborate with other departments to optimize overall resort operations.

Quality Assurance:

• Conduct regular audits to ensure compliance with established policies and procedures.


• Implement quality assurance measures to enhance service delivery and guest satisfaction.


• Stay informed about industry trends and best practices to continuously improve front desk operations.

Qualifications:

• Bachelor's Degree in Hospitality Management or a related field preferred.


• Minimum of 7 years of experience in a supervisory or managerial role within the hospitality industry.


• Strong leadership, communication, and interpersonal skills.


• Proficient in using reservation and property management systems.


• Excellent problem-solving abilities and a customer-centric mindset.


• Ability to work under pressure, handle challenging situations, and make decisions quickly.


• Flexibility to work various shifts, including weekends and holidays.