• Application Deadline: Wed, 28 Feb 2024 00:00:00 GMT
• Position: Front Desk Officer


• Job Type Full Time


• Qualification BA/BSc/HND , OND


• Experience 3 years


• Location Lagos


• Job Field Administration / Secretarial 
  

Position Summary

• As a Front Desk Officer at La Campagne Tropicana Beach Resort, you will be pivotal in ensuring our guests' positive and memorable experiences.


• You will be the first point of contact for visitors, providing exceptional customer service, handling reservations, and managing various administrative tasks.


• This position requires a friendly and professional demeanor, excellent communication skills, and the ability to multitask in a fast-paced hospitality environment.

Key Responsibilities

Guest Reception:

• Warmly welcome guests upon their arrival at the resort.


• Provide information about resort facilities, and services.


• Assist guests with check-in and check-out processes efficiently and accurately.

Reservation Management:

• Handle reservation requests, ensuring accuracy and adherence to resort policies.


• Assist guests in booking accommodations, dining, spa, and other resort amenities.


• Maintain an organized and up-to-date reservation system.

Customer Service:

• Address guest inquiries, requests, and complaints promptly and professionally.


• Anticipate guest needs and provide personalized assistance to enhance their experience.


• Collaborate with other departments to resolve guest issues and ensure guest satisfaction.

Administrative Tasks:

• Manage incoming calls, emails, and walk-in inquiries.


• Maintain a tidy and organized front desk area.


• Complete checklists, reports, and other administrative duties as assigned.

Qualifications

• OND, B.Sc, additional education in Hospitality is a plus.


• Minimum of 3 years of proven experience in customer service or front desk roles within the hospitality industry.


• Excellent communication and interpersonal skills.


• Proficient in using reservation and property management systems.


• Strong organizational and multitasking abilities.


• Ability to remain calm and professional in high-pressure situations.


• Flexibility to work various shifts, including weekends and holidays.