• Application Deadline:
• Position: Field Support Technician


• Job Type Contract


• Qualification BA/BSc/HND


• Experience


• Location Rivers


• City Port Harcourt


• Job Field Engineering / Technical 
  

Responsibilities

• Provide technical support to clients in person and remotely, providing enterprise-level assistance to clients.


• Take ownership, track customer issues until resolution, and follow standard procedures to escalate unresolved issues to appropriate internal departments.


• Install, troubleshoot, and work on various MW, OSP, IP, GPON and Power equipment.


• Supervise installation and maintenance vendors (OSP, MW, IP, Power, etc.).


• Ability to work round-the-clock to provide quality customer service to clients whenever the need arises and be able to work calmly under pressure


• Able to learn and work on changing and emerging technologies.

Qualifications, Skills & Competencies

Educational Qualification

• BSC in any technical field or a minimum of two years experience in microwave, Ciena, Gpon, OSP, power, and troubleshooting basic IP or network issues

Competencies Requirements

• Problem-solving skills.


• Good client-facing skills.


• Good written and verbal communication skills.


• Document technical knowledge in the form of notes and manuals.


• Possess a basic level of knowledge of communications technologies and inter-networking principles.


• Demonstrate competency in the analytical techniques necessary to handle basic assignments.


• Exhibit a fundamental understanding of pertinent telecom equipment, materials, systems, and business processes.


• Demonstrate the ability to be a team player.


• Ability to develop decision-making skills.