• Application Deadline: Fri, 10 Jun 2022 00:00:00 GMT
• Position: QA / QC & Application Support Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 3 years


• Location Lagos


• Job Field ICT / Computer 
  

Responsibilities

Application Support Functions:

• Provide effective support that guarantee 100% availability of all our applications in production stage


• Carry out daily system performance review to ensure optimal system performance


• Interface between customers/applications users and the technical team to ensure all issues are documented and promptly resolved with appropriate job completion sign off


• Work closely with Ativo and Digital sales teams to resolve any technical issues


• To identify and eliminate any bugs and improve the quality of the finished product.


• Identify and report system issues to Supervisors. Monitor and test resolution of those issues escalated to Supervisor.


• Perform stress testing, performance testing, functional testing & scalability testing, Run customer scenario testing and benchmark with international best practice


• Working with senior software developers and project support teams to implement any bug fixing, enhancement, and other developmental activities


• Perform minor repairs of equipment and arrange for other servicing needs.


• Monitor antivirus software and updates.


• Monitor backup systems and procedures.


• Monitor all live applications daily to ensure all modules are function properly

QA & QC Functions:

• To identify and eliminate any bugs and improve the quality of the finished product.


• Review of application prototype, Flowchart and codes to ensure it meet the demands of the project


• To provide constructive criticisms, remain tactful and diplomatic to maintain a good working relationship with developers at all times.


• Interfacing with users to understand the scope of projects


• Working with software developers and project support teams to identifying business requirements


• Actively involved in project planning, monitoring applications and software systems


• Perform stress testing, performance testing, functional testing & scalability testing, Run customer scenario testing and benchmark with international best practice


• Writing and executing test scripts, running manual and automated tests, testing in different environments including web and mobile and device


• Writing bug reports, resource planning, reviewing documentation, working towards departmental and project deadlines


• Quality assurance, providing objective feedback to software development project teams


• Problem solving, designing tests to mitigate risk, presenting findings to software development and business user teams


• Communicating findings to technical and non-technical colleagues and follow up to ensure prompt closure.


• Any other assignments as may be delegated by the Head of IT and product Development.

Academic Qualifications

• HND / B.Sc Degree in Computer Science or Engineering course


• 2 - 3 years relevant work experience.

Key Skills and Competencies:

• High attention to detail and quality


• Execution Effectiveness


• Analytical skills


• Technical competence in software issues


• Excellent oral and written communication skills


• Excellent mathematical skills


• Good time management


• Problem solving skills effectively manage priority of tasks and drive to completion in a timely fashion.


• Leadership and team development


• Ability to work independently and/or as part of a team


• Ability to conceptually explain business and technology processes verbally and visually


• Understanding of the code, specification and regulations related to the payment card industry


• A natural curiosity


• Good judgment skills


• Good presentation skills


• The ability to work under pressure and to tight deadliness and competencies.