• Application Deadline: Sun, 4 Feb 2024 00:00:00 GMT
• Position: Customer Service Representative


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 3 years


• Location Lagos


• City Lekki


• Job Field Customer Care 
  

Salary: N80,000 - N100,000 and other benefits 

Industry: Health care 

Responsibilities

• Manage large amounts of incoming phone calls


• Generate sales leads


• Identify and assess customers’ needs to achieve satisfaction


• Build sustainable relationships and trust with customer Account through open and interactive communication


• Provide accurate, valid and complete information by using the right methods/tools


• Meet personal/customer service team sales targets and call handling quotas


• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution


• Keep records of customer interactions, process customer accounts and file documents


• Follow communication procedures, guidelines and policies


• Take the extra mile to engage customers


• Validation of patients with Health Maintenance Organization(HMO) 


• Submission of Claims via the portal


• Creating awareness for the company when needed.

Requirements and skills

• Minimum of Bsc/HND in any field 


• Proven customer support experience or experience as a Customer Service Representative in a healthcare sector 


• Track record of over-achieving quota


• Strong phone contact handling skills and active listening


• Familiarity with Eye care management softwares


• Customer orientation and ability to adapt/respond to different types of characters


• Excellent communication and presentation skills


• Ability to multi-task, prioritize, and manage time effectively


• Must have Completed NYSC