• Application Deadline:
• Position: Customer Care Representative (Graduate Trainee)


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 year


• Location Lagos


• Job Field Customer Care  , Graduate Jobs 
  

Job Summary

• Our client is seeking a competent and empathetic customer care representative to join their team.


• The ideal candidate will be responsible for providing exceptional services in addressing inquiries and resolving issues to ensure a positive customer experience.


• Our client stands out as one of the most competitive renewable energy and power systems firms in Nigeria.


• By working with this esteemed organisation, you will encounter a diverse range of learning experiences and challenges that will foster your professional development.

Job Description

• Be the first point of contact for customers using their PayGo services, addressing inquiries, and troubleshooting issues.


• Assist agents in using our sales app, explaining features, and guiding them through the sales process.


• Proactively reach out to customers to gather feedback, identify areas for improvement, resolve issues that may arise, and ensure customer satisfaction.


• Collaborate with cross-functional teams to resolve complex customer issues and escalate when necessary.


• Stay informed about product updates, service changes, and industry trends to provide accurate information to customers.


• Maintain detailed and accurate customer interaction records


• Adhere to quality standards and service level agreements.

Qualifications / Skills

• HND / B.Sc in Accounting, Statistics or any data related field


• A year experience as a call centre agent is an added advantage


• Excellent communication and interpersonal skills.


• Strong problem-solving ability and a proactive approach to customer issues.


• Comfortable using technology, including customer service platforms.


• Technologically savvy and proficiency in Microsoft office suite (including Excel)


• Ability to learn quickly and adapt to evolving processes.


• Detail-oriented and able to maintain accurate records.


• Eager to learn and take on new challenges.


• Team player and problem solver


• Ability to multitask and prioritise tasks.


• Growth mindset


• Proximity to Ikeja is an added advantage.