• Application Deadline:
• Position: Research & Development Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 years


• Location Lagos


• Job Field Research 
  

Principal Accountabilities

• You will report to the Head of Product. Your responsibilities will include:


• Build a research strategy in collaboration with the Product and Design teams and execute it.


• Hire and supervise the Research team.


• Build cross-functional research processes and provide methodology support to Product and Design teams.


• Evaluate research tools and implement them into the research process.


• Maintain an overall company knowledge about customer insights and provide transparency.


• Drive the process of turning insights into action recognizing that observations are only as valuable as their influence on the products they serve.


• Collaborate with Sales, Success, and Marketing teams to exchange insights about customers and market needs.


• Build frameworks and templates for the Product team to support research projects.

Job Requirements:

• 3+ years of proven success leading user research projects with demonstrated impact.


• End-to-end experience with all aspects of research.


• A strong portfolio demonstrating past work experience and deliverables.


• Hands-on experience with lab-based user testing, remote testing, iterative prototype testing, concept testing, ethnographic research, longitudinal research (e.g. diary studies), benchmarking, survey design, and usage of multiple methods within a study.


• Data-collection and analysis skills (e.g., designing, conducting, and analyzing all kinds of user data).


• Ability to meet ambitious deadlines and deliver high-quality work on schedule, including quickly turning around study plans and reports.


• Excellent communication, presentation, interpersonal and analytical skills; the ability to communicate complex concepts clearly across different audiences and levels of the organization.


• Demonstrated passion for solving problems.


• Experience in working with a distributed team.


• English – Advanced or higher.


• B2B SaaS experience (especially collaboration space) is a plus.