• Application Deadline: Wed, 31 Aug 2022 00:00:00 GMT
• Position: Customer Service Intern


• Job Type Full Time


• Qualification Secondary School (SSCE)


• Experience


• Location Lagos


• City Lekki


• Job Field Customer Care 
  


• Salary Range ₦30,000 - ₦50,000
  

Responsibilities

• Experience managing a high volume of incoming and outgoing to sell hair care products to prospective customers or clients.


• Explains product's benefits, features and history to customers


• Influences potential customers to buy hair care products and merchandise by following a prepared sales talk to give product information and product upsells


• Deal and resolve any customer complaints.


• Handle customer orders, provide appropriate solutions and upsell other products within the time limits;


• Keep records of customer orders, funnel process, inventory, and proof of payment with each logistics partner


• Respond to customers’ enquiries via calls, email, live chat, and active social media platforms.

Task:

• Effectively meets daily metrics with speed, accuracy, and a positive attitude.

Strict Requirements

• Interested candidates should possess at least an SSCE Certificate


• No experience needed


• Ability to counter customer objections


• Ability to upsell and cross-sell


• Experience with eCommerce customer service is a +


• Must be independent, self-motivated and organized


• Must be articulate and able to quickly develop rapport with customers over the phone.

Salary

• N50,000 monthly and additional performance commission.