• Application Deadline: Mon, 5 Feb 2024 00:00:00 GMT
• Position: Digital Channel Support Intern


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• City Yaba


• Job Field ICT / Computer  , Internships / Volunteering 
  

Job Description

• Act as the first point of contact to customers across multiple interaction channels; calls, email and chat.


• Ensure that all customer interactions, feedback, and complaints are appropriately logged for tracking.


• Ensure that all escalated disputes are properly reviewed and resolved within the agreed SLA according to CBN guidelines.


• Follow communication procedures, guidelines, and policies while resolving customers’ complaints through multiple channels.


• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.


• Manage social media platforms either answering inquiries or routing them to the appropriate internal team.


• To carry out effective follow-up and call scheduling on all agreements.


• To carry out other tasks as assigned by the Team Leader.

Profile

• Possess a BSc / HND Degree in relevant fields.


• Ability to listen, adapt, persuade, and transform


• Ability to make new and useful ideas work;


• Ability to produce deliverables conforming to the required standard;


• Ability to support a team and team building skills;