• Application Deadline: Sat, 24 Feb 2024 00:00:00 GMT
• Position: Customer Service Executive


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 5 years


• Location Lagos


• City Surulere


• Job Field Customer Care 
  

Job Summary

• We are hiring a Customer Service Executive with excellent communication skills and a great work ethic to manage customer request and complaints ensuring they receive stress-free services/support and all their needs are met timely.


• To be successful in this role, you should be customer-focused, detail-oriented, and efficient.


• You should be polite, reliable, knowledgeable, and adaptable.


• Ability to meet set targets and performance standards.


• Clear and respectful communication.


• Analyse customer issues and provide appropriate solutions.


• Handles customer issues and conflicts professionally.

Responsibilities

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution.


• Keep records of customer interactions, follow up on customer order and send report.


• Follow communication procedures, guidelines, and policies.


• Take the extra mile to engage customers.


• Provide accurate, valid, and complete information by using the right methods/tools.


• Update database and give report.


• Work with sales team by following up appointments with customers.


• Update customers’ records.


• Reaching out to customers through calls and messages.


• Escalate customers’ complaints to appropriate team.


• Fulfilling tasks set out by supervisors.

Requirements

• Candidates should be a graduate of Business Administration, Mass Communication, etc.


• 5 years of experience.


• Proximity to Surulere is an added advantage.


• Furniture or Interior Decoration knowledge is an added advantage.