• Application Deadline:
• Position: User Researcher


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 years


• Location Lagos


• City Ikeja


• Job Field Media / Advertising / Branding 
  

Location: Ikeja, Lagos

Level: Mid Level

Job Description

• We’re looking for an experienced User Researcher who is passionate about our mission of driving financial inclusion in Africa and has a strong desire to literally walk in the shoes of our users and communicate their needs effectively for user centered product development.


• In this role, you'll be responsible for customer based research, developing user feedback channels and collecting and analyzing customer insights across both new and existing channels. 


• You’ll work to understand existing and potential customers and collect detailed insights as well as action them with the team.


• This role is based in Lagos, Nigeria head office and requires a keen eye for details, super-analytical and presentation skills. 


• We are looking for someone who has a deep knowledge of the fintech industry and great research capabilities to join the local product team and provide quality customer insights to aid informed product development. 

About the Role

• Define, plan, and conduct user research through various methods with different market segments 


• Continually contribute to our foundational research, including frameworks that describe our users (e.g. segmentation, user journeys)


• Work with product team to develop and advocate appropriate research strategies to understand user needs for a service, and to continually test and improve our services.


• Effectively communicate user research findings to the team and the wider company, so that they share a strong and empathetic understanding of the users


• Deliver compelling insights to the product and design teams


• Facilitate evidence-based product and design decisions


• Develop and innovate on our mixed-methods user research practice


• Contribute to company-wide research strategy


• Conduct customer & market information reporting to gain local insights.


• Conduct post release surveys of new features and app improvements.


• Conduct regular NPS surveys and analysis to the team.


• Conduct regular review and reporting of customer feedback from all channels - Play Store, IOS store, WhatsApp group etc.


• Strengthen customer feedback channels by improving engagement to increase feedback quality.

Requirements

• Bachelor's Degree in Statistics, Psychology, other Social Sciences or related field


• At least three years of user research experience in a consumer focused company


• Broad experience in using a variety of user research methods to reveal actionable insights and are to synthesize quantitative data with qualitative user research.


• Some experience of taking software products to market and adequate knowledge of the payments or financial services industry


• Have experience with designing, running and analyzing controlled behavioural experiments


• Proven experience of presenting user research findings in a wide variety of formats and contexts.


• Familiar with quantitative analysis tools and other relevant software eg SPSS, SQL, User-Testing etc. 


• Excellent analytical and problem solving skills, and the ability to quickly develop recommendations based on quantitative and qualitative evidence.


• Excellent storyteller and communicator, able to speak fluently to business people, designers, engineers and other key partners


• Dedicated advocate of a user-centered approach to product development


• Enjoy collaborative work in a dynamic, data-driven, creative environment.