• Application Deadline: Fri, 9 Feb 2024 00:00:00 GMT
• Position: Client Service and Admin Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 - 5 years


• Location Abuja


• Job Field Administration / Secretarial  , Banking 
  

As a Client Service and Admin Officer in asset management, responsibilities include maintaining excellent client relations, addressing inquiries, and ensuring smooth administrative processes. This role requires a versatile individual who can seamlessly transition between front desk responsibilities and client service duties, ensuring a welcoming environment for visitors and exceptional service for clients.

Duties and Responsibilities

• Engage with clients in a professional and friendly manner, addressing inquiries and providing information.


• Greet and assist visitors at the front desk, managing incoming calls, and emails, and directing inquiries to the appropriate channels.


• Coordinate and schedule client meetings, ensuring efficient use of time and resources.


• Maintain accurate and up-to-date client records, ensuring confidentiality and compliance with data protection regulations.


• Handle and resolve client issues or concerns promptly, ensuring a positive customer experience.


• Provide general administrative assistance, including filing, data entry, and managing office supplies.


• Act as a communication liaison between clients and internal teams, ensuring smooth information flow.


• Assist in the client onboarding process, collecting necessary documentation and facilitating a smooth transition.


• Strive to exceed client expectations by delivering excellent customer service at the front desk and throughout interactions.


• Efficiently manage various tasks, balancing front desk responsibilities with client service duties.


• Collaborate with colleagues to maintain a cohesive and positive work environment.

Qualification and Experience

Minimum of five (3-5) years’ experience in client service and Admin in the banking or finance sector

• A degree in business administration, customer service, banking, and the finance sector is often preferred.


• Experience in communication, customer relationship management, or administrative studies will be advantageous.


• While not always required, certifications related to customer service or front desk management may enhance qualifications.