• Application Deadline: Tue, 20 Feb 2024 00:00:00 GMT
• Position: IT Software Administrator


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 5 years


• Location Lagos


• City Victoria Island


• Job Field ICT / Computer 
  

Job Description

POS System Management:

• Install, configure, and maintain point-of-sale systems.


• Troubleshoot and resolve any issues related to POS hardware or software.


• Ensure seamless integration of POS systems with other restaurant technologies.

Network Administration:

• Manage and maintain the restaurant's computer networks.


• Monitor network performance, troubleshoot connectivity issues, and ensure reliable internet access.


• Implement security measures to protect the network from cyber threats.


• Network devices maintenance & advice, and facilitates IT equipment purchases and repairs.


• Manage Microsoft accounts and applications, creates and deactivates on request by the HR/Management


• Manages licenses and applications’ activations

Hardware and Software Maintenance:

• Conduct regular checks on computer hardware and peripherals.


• Install, update, and configure software applications used in the restaurant.


• Perform routine maintenance to optimize system performance.


• Perform equipment routine checks and preventive maintenance to ensure all devices are in good working condition

Data Backup and Recovery:

• Develop and implement a robust data backup and recovery plan.


• Regularly backup critical restaurant data and test recovery procedures.

User Support:

• Provide technical support to restaurant staff for IT-related issues.


• Train employees on the proper use of technology systems.


• Document and maintain an IT support knowledge base.


• Recommends new features and/or changes so to configure workflows based on user requirements and feedback

Security Management:

• Implement and enforce IT security policies to safeguard sensitive information.


• Stay current with security trends and proactively address potential vulnerabilities.


• Create and administer security for software

Vendor Management:

• Collaborate with external IT vendors for system upgrades and issue resolution.


• Evaluate vendor proposals and recommend solutions that align with restaurant needs.


• Follow up on software renewals and service payments

Inventory Management:

• Track and manage IT inventory, including hardware and software licenses.


• Coordinate the procurement of new IT equipment as needed.

Compliance and Regulations:

• Ensure compliance with relevant data protection regulations and industry standards.


• Stay informed about changes in IT laws and regulations affecting the restaurant.

System Troubleshooting:

• Administer issues’ tracking and change requests.


• Collaborates and escalates more complex issues to third- parties for resolution.

ERP & Software Management:

• Ensures the reliable performance of the ERP systems and software.


• Provide 1st level support i.e. troubleshoots and resolves basic ERP issues related to hardware, software, user access and/or any other problems.


• Participates in projects to gather user requirements, design, configuration, test, and implementation of ERP systems and applications.


• Coordinates new software releases, fixes and upgrades with technical terms and users.

Requirements

• B.Sc / HND in Computer Science or related discipline


• 2-5 years experience in supporting business applications (ERPs)


• Experience in dashboarding software (Google data, PowerBI, Tableau, etc.)


• Advanced skills in excel.


• Expertise in analytical analysis, cross-tabular analysis, multiple variables, etc.


• Strong technical problem solving and analytical skills.


• Proven ability to trouble shoots and debug.